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Profile details
Job category searched
» Management
» Secretarial work, assistantship
» Banking, insurance, finance
» Call centers, hotlines
» Health, pharmacy, hospitals, medical equipment
» Social, public and human services
Professional Experience:
Team Leader
Merchants Vodacom Business Unit
Since 06.2016
Manage and coaching a team of call Centre Agents.
Conduct team briefings sessions and ensure that all relevant Communication is shared regularly
Resolve more complex customer queries ensuring resolution and drive team performance on systems and metrics as contacted
Administer the time keeping of Agents and update the operational Performance files of each agent
Team Leader
Merchants Dimension Data
Since 06.2016
I have been worked at merchants as both consultant and currently team leader I have been managing different departments from the front to escalations or help desks ,I have a vast experience in an office environment which I believe can come in hand in any company
Skills
Computer literacy, excel and word
Customer Satisfaction
Conflict and performance management.
Problem analysis and solution formulation skills
Ability to engage with a Variety of stakeholders
Good verbal and written communication skills
Education . High school
Matric
Madadzhe Secondary School
01.1997 - 11.2001
I am a trained and qualified team leader
Languages
english›fluent
More information
in 1 month
Gauteng
Springs
Permanent contract
11.01.2021
90
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