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CV Profile No.81000


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Last name : **************
First name : ************
Phone : +2**********
Email : ******@******
Date of birth : : ********
Nationality : ***********
Address : ************************************************************

Attached CV :

Profile details

Job category searched
» IT, new technologies
» Marketing, communication
» Production, maintenance, quality
Professional experience
2 to 5 years
» IT, software engineering, Internet
Professional Experience: 
03.2016 - 02.2017
Data Capture (Water Agent)
Ekurhuleni Metropolitan Municipality
Teaching Blue drop awareness Reporting sewerage blockage Data Capturing Reporting pipe burst Assisting Customers with their Accounts
09.2018 - 02.2019
IT Support Technician
Analyzing system requirements of the clients and provide overall specifications with estimated cost Performing maintenance and monitor system performances to provide upgrades accordingly Preparing detailed technical specifications for networking and other requirements as well Preparing recovery plans to recover lost or corrupted data Administering servers and troubleshoot any problems arising with the database Maintaining records of servicing and update schedules for each client
Since 12.2019
Desktop Support Technician(Intern)
Lancet Laboratories (ELAB)
Analyzing and perform troubleshoot on all computer systems and perform required repairs and modifications on system and document all upgrade and modifications to system and maintain user information at all times. Analyze and repair all product failures. Analyze all Lancet clients requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through ticketing system. Coordinate with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests. Coordinate with staff to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets. Collaborate with vendor support contact to resolve all issues for desktop equipment's and software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.
Remote support, Microsoft Active Directory Services, LAN, WAN and Wi-Fi network technology, Router configurations, APN Configurations, Network protocols (DNS, DHCP, NTP, SNMP, SMB, RDP, HTTP, HTTPS, TELNET, SSH, FTP) Network Topology (BUS, RING, MESH, PEER-TO-PEER, STAR, HYBRID) MS Office 365/Exchange, Computer Networking, Customer Service, IT Infrastructure Services, IT Support, Operating Systems, Security, System Administration, Troubleshooting, Active Directory, Azure Active Directory, Cloud Services, Configuration Management, Desktop Administration, Desktop Deployment, Enterprise Desktop Management, Microsoft 365, Microsoft Endpoint Manager, Microsoft Intune, Mobile Device Management, Network Administration, Windows 10. Digital Transformation, Internet of Things, Binary Code, Customer Support, Linux, Troubleshooting, Directory Service, Lightweight Directory Access Protocol (LDAP), Backup, Domain Name System (DNS), Ipv4, Network Model, PowerShell, Linux File Systems, Command-Line Interface, Cybersecurity, Wireless Security, Cryptography, Network Security.
High school
01.2010 - 12.2014
Grade 12 (Matric)
Thuto-Lesedi Secondary School
English, Xitsonga, Mathematics, Life Sciences, Physical Sciences, Life Orientations, Computer Application Technology
01.2015 - 12.2016
International Computer Driving License, Computer Technician A+ & Networking Technician N+
Ekurhuleni West College (Germiston)
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Access, File Managing, ICT, CompTIA A+ & N+ Course
03.2018 - 02.2019
IT Technical Support NQF level 4
CTU Training Solutions
A+, N+, MCSA 70-410, 70-411, IT for Business.
03.2019 - 01.2020
IT System Support NQF Level 5
CTU Training Solutions
CCNA, MCSA 70-440, Microsoft 365 : Mobility and Security, Managing Modern Desktop
02.2020 - 03.2020
Windows server fundamentals 10967
Mecer Inter-ED
Advanced windows server 2019 integration, Desktop experience and core
04.2020 - 05.2020
Microsoft certified 365 : Modern Desktop Administrator Associate
Mecer Inter-ED
Microsoft 365 : Modern Desktop Management (MD100 - MD101)
09.2020 - 09.2020
Google IT Support Professional Certificate
Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating systems and you : Becoming power user, System Administration and IT infrastructure services, IT Security : Defense against the digital dark arts.
More information
Place of residence : Boksburg
Permanent contract - Fixed-term contract

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