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CV Profile No.80453

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Last name : ******
First name : *****
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Date of birth : : ********
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Profile details

Job category searched
» Management
» Purchases
» Tourism, hotel business and catering
Professional experience
More than 10 years
» Hotel business, catering
» Rental
» Tourism, leisure activities
Professional Experience: 
12.2019 - 04.2020
Hotel General Manager
Stellenbosch Lodge - Hotel & Conference Centre (TGCSA 4-star)
• Manage 53-room hotel with 3 conference venues and staff compliment in order to meet operational goals and objectives • Maximising profit margins and occupancy with a particular focus on improving product, systems and staff service • Marketing and Tour operator liaison – rate negotiation and closing of Tour Operator (STO) contracts for group series bookings • Weekly and monthly forecast and stats reporting to the owners • Compiling of annual budget and manage expenses accordingly • Identifying, planning and preparation of refurbishment projects • Ensure compliance with business-hotel and property licensing laws, labour legislation, health and safety and other statutory regulations pertaining to the hospitality industry • Manage and responsible for all Human Resources (HR) initiatives including recruitment, induction, performance reviews, disciplinary procedures, staff training and payroll on Sage VIP • Develop, implement and review operational policies and procedures • Hands-on approach in all operational areas of the hotel • All banking transactions related to creditors (quote approvals to payment) and assisting with debtor payment allocations
01.2016 - 11.2019
Hotel Operations Manager
Devon Valley Hotel, Stellenbosch (TGCSA 4-star)
I have joined the Devon Valley Hotel team in Stellenbosch as Operational Manager in 2016. I had the privilege to work with and learn from well experienced mentors in the hospitality industry. Over a period of 4 years, I had the opportunity to contribute in many ways to the growth and development of not just the infrastructure, but also the managers and staff of this hotel. This gave me in depth knowledge of a senior management position and how to work alongside the hotel directors.
10.2014 - 12.2015
Production Manager
Hennie Fouche Farms
In October 2014, I joined a leader amongst hydroponics farmers where I was in charge of production, staff and general maintenance projects.
01.2014 - 09.2014
Food & Beverage Manager / Maintenance Manager
Mount Sheba, A Forever Lodge (TGCSA 4 star)
My achievements in a short time span earned me more responsibility in a combined management role of Food and Beverage and Maintenance at one of the exclusive 4-star Forever Resort properties, Mount Sheba, in 2014. The position required me to act as a Deputy Hotel Manager, ensuring the day to day running as well as maintenance expenses are managed strictly according to hotel budget
04.2011 - 12.2013
Restaurant Manager & Asst Food & Beverage Manager
Badplaas, A Forever Resort (TGCSA 4 star)
Forever Resorts Badplaas, 2011-2013, provided a platform to further my knowledge and hands-on experience. Food and Beverage Management included not only the day to day operations, but also the planning, organising and execution of catering for major conferences, weddings, outdoor festivals and other functions. Within this department I also took charge of an a-la-carte restaurant which made a major turn-around within a 12-month period.
05.2007 - 02.2011
Purser (officer status)
Princess Cruise Lines, Ltd. (Luxury Market)
I joined Princess Cruises in 2007. The cruise industry provided vast exposure to several areas within the hospitality industry including Duty Management, Front Office, Customer Relations, Human Resources, Events Planning (Conferences, Weddings etc) and Tour operations on a large-scale international environment with up to 3600 passengers and 1200 crew.
10.2001 - 05.2007
Lodge Manager
Hlangana Lodge (TGCSA 4 star)
I started my career in 2001 at Hlangana Lodge, a 4-star luxury boutique hotel in Oudtshoorn. In a short period of time I was promoted to Reservations Manager and ultimately to Lodge Manager. Hlangana Lodge provided me with exposure to the local and international Tour Operator and Free Independent Travel (FIT) markets with whom I had an excellent working relationship.
Skills
• Planning and Organising - Strong management with a hands-on approach • Emotional Intelligence - Leading and supervising with professional maturity • Working with people - Excellent guest service skills with attention to detail • Relating and Networking - Building strong relationships with business partners • Planning, Organising, Executing - Excellent organisation and time management skills • Meeting customer expectation - Fully conversant with regards to 5-star requirement • Adapting and responding to change - Flexible, Adaptable and willing to learn and advance skills • Analysing and Interpreting - Business strategy and performance • Entrepreneurial and commercial thinking - Strong business sense and target driven
Education
College
07.1998 - 12.2001
National Diploma Tourism Management
South Cape College
The Diploma in Travel and Tourism Management course provides participants with an understanding of the global structure of tourism and hospitality industry and its components. I have chosen a career path in Hotel Management although one could also opt for a career as a Travel Agent.
Languages
afrikaansnative
englishfluent
More information
immediately
Western Cape
Place of residence : Strand
Permanent contract
16.10.2020
8

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