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CV Profile No.70390

Profile

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Last name : ******
First name : *****************
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ********
Address : ***********************************************

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Profile details

Job category searched
» Management
» Secretarial work, assistantship
» Tourism, hotel business and catering
Professional experience
More than 10 years
» Hotel business, catering
» Quality, methods
» Tourism, leisure activities
Professional Experience: 
Since 06.2018
Assistant Camp Manager
African Bush Camps (Somalisa Camp)
• Ensure high level of communication with the Camp Manager • Ensure all guest requirements, paperwork and briefings are being carried out accordingly • Ensuring company policies are followed. • Optimizing profits by controlling costs, drafting yearly budgets and profit and loss accounts. • Hiring, training and developing new employees. • Resolving customer issues to their overall satisfaction. • Maintaining an overall management style that follows company best practices. • Providing leadership and direction to all employees. • Ensuring product quality and availability. • Ensuring that health, safety, and security rules are followed. • Taking disciplinary action when necessary. • Ensuring a consistent standard of customer service. • Maintaining stores to standards, including stocking • Maintenance and protection of company assets • Assume the Camp Manager’s responsibilities and duties in his/her absence.
06.2015 - 04.2018
Signature Wing Manager/ LHW Internal Auditor
The Victoria Falls Hotel
• Managed 44 Signature rooms • Anticipate guests needs respond promptly and acknowledge all guests concerns Inspect rooms and evaluate the cleaning staff • Create standards for levels of cleanliness that must be met in according to LHW. • Maintain quarterly budgets and adjust when necessary. • Oversee and conduct private check ins • Ensure and provide flawless, upscale, professional and high-class guest service experience. • Actively listen and resolve guests’ complaints • Oversee and coordinate all arrivals and departures of VIPs • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Skills
• Good time management and multi-tasking skills. • Strong and excellent communication skills. • Ability to deal with a diverse range of people and help in resolving their issues in a calm and quiet manner. • Flexible and have excellent organization and management skills. • Adaptable to the changing conditions and keep myself updated with the current knowledge. • Attention to detail to ensure rooms are spic and span and well serviced and that equipment is stored safely • Trained in health and safety procedures • Customer service • Budgeting • Scheduling
Education
HND
01.2010 - 12.2012
Hospitality Management
Speciss College, Harare
Languages
englishnative
More information
immediately
Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape - International
Place of residence : Harare
Permanent contract
12.08.2020
6

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