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CV Profile No.67970

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Last name : ****
First name : ******
Phone : +2**********
Email : ******@******
Date of birth : : ********
Nationality : ***********
Address : ***************************************************

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Profile details

Job category searched
» Management
» Secretarial work, assistantship
» Services
Professional experience
More than 10 years
» Call centers, hotlines
» Government services
» Industry, production, manufacturing and other
» Secretarial work
» Services other
Professional Experience: 
06.2017 - 06.2019
Customer Service Manager
ICT Globe Management
Create/implement processes throughout CSC Structure Mandate for all agents/consultants Monitoring & ensuring KPI’s are met within CS Ensure that systems & resources are available in order to the CS Team offer a world class customer experience. Ensure that systems and databases are kept updated daily in order to ensure meeting client SLA Terms Give ongoing and hands on training to CS Agents daily Improve customer service experience, engaged customers & facilitate growth on the desk Managed and dealt with all escalations internally & externally Liaising with all internal/external parties & departments on escalations and queries, ensuring the Customer requests are resolved within the SLA terms Top up approvals of Sim Data required by clients Induction and interviewing of new employees Staff performance reviews/disciplinary/consultations Operations/office management duties as below
11.2013 - 05.2017
Operations/Office Manager
ICTGlobe Management
Leading the planning of all VoIP & Data Installations/rollouts Management of day to day Operations Coordinating and assembling the project & technical teams Approval of billable hours Project management Ensure processes & company policies are understood & adhered to Liaise with suppliers/installers in order to meet deadlines on projects & escalate if required Liaise with clients on updates related to projects & deadlines management of office logistics,operational & technical requirements Vehicle Maintenance Management of all building facilities Management & responsible for security, health & safety, parking, fire equipment, signage, evacuation process, first aiders & fire marshals Responsible for building renovations/office changes Managing office budgets All staff training on processes, systems, duties, etc. Approvals accounts/client billing/supplier payments & supplier/purchase orders Insure all company policies and procedures are followed in all aspects of the operations and ensure that all branch personnel understand and comply with all rules, regulations, policies and HR requirements Maintain and assist with HR Functions by keeping personnel records updated. Induction and interviewing of new employees Staff performance reviews/disciplinary/consultations Approve all leave,overtime,standby,petrol claims/petrol cards Insure maintenance of the branch & preserve the security of all company assets. Asset & stock management
08.2011 - 10.2013
Operations Manager
CCOM Communications
Leading the planning of all VoIP & Data Installations/rollouts Coordinating and assembling the project & technical teams for installs/callouts Project management Management of day to day Operations Checking and reporting the project progress to stakeholders and Directors Overall management of office logistics, operations and staff Giving direction and support to team and Admin employee’s Procurement management within the company Procurement and dispatching of all stock Asset & stock management Approvals of monthly overtime, standby and petrol claims of staff Insure maintenance of the branch and equipment to maximize operating efficiency and preserve the security of all company assets. Ensure that all processes and company policies are understood and adhered to in office and onsite Responsible for Health & Safety in office and onsite Liaise with suppliers/installers in order to meet deadlines on projects and escalate if required Liaise with clients on updates related to projects and deadlines Overall management of office logistics, operational and technical requirements Petty Cash Management
04.2006 - 07.2011
Office Administrator/Technical Assistant
Barpro Storage SA
Purchasing all raw material & spares / Calculating of BOM Callout/install planning and scheduling. Coordinating and assembling the project & technical teams for installs/callouts Project management Planning flights/accommodation/transport for projects/installations Liaising with Customs/Import agents on release and delivery of containers Receiving & dispatch Company logistics Stock management Prepared quotations for clients Billing of Job cards/installs Checking and reporting the project progress to stakeholders and Directors Responsible for Health & Safety onsite & workshop Liaise with suppliers/installers in order to meet deadlines on projects and escalate if required Liaise with clients on updates related to orders/projects and deadlines
07.2002 - 10.2005
Assistant Buyer/ Office Administrator
Divfood a Division of Nampak - PT & E
Assistant Buyer Duties: Purchasing all raw material & spares / Calculating of BOM Management of subcontracted work to meet deadlines Goods receiving Goods Receipting Stock management Receiving & dispatch of steel and parts Managing the process of spares ensuring the end product meets specifications according to BOM Liaise with suppliers in order to meet deadlines on projects and escalate if required Management of the buying department for a duration of 3 months Creditors/Admin Clerk Duties: Office Administration duties Creditors/Sales Invoicing/General Leger journals posting Statement reconciliations & supplier payments Petty Cash Stock Takes Reception duties Assisting the Financial Manager with closing off of accounts related to Debtors Creditors, Inventory and Auction after the company closed doors.
02.2000 - 07.2002
Administration & Accounts Assistant (To Financial Manager)
Datasoft Logical / Deloite & Touche
Debtors, Creditors Receipting of Debtors Company Banking Invoice Processing Petty Cash Office Administration Filling Responsible for Reception/tea/cleaning staff Companies Travel Arrangements (Flights, Accommodation, Car Rentals) Procurement of stationary, equipment, hardware, staff refreshments and cleaning supplies
Skills
Office Management Office Administration Customer Service Operations Management / Assistance
Education
College
02.1993 - 11.1994
Business Secretarial Course
Cape Town College
Qualification National Intermediate Certificate (N2) 1993 Qualification National Senior Certificate (N3) 1994
Languages
afrikaansintermediate
englishnative
More information
immediately
Western Cape
Place of residence : Cape Town
Permanent contract - Fixed-term contract
27.07.2020
8

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