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CV Profile No.63633


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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» IT, software engineering, Internet
Professional Experience: 
Since 09.2018
Tech Support Lead
• Microsoft Office 365 Migrations • Microsoft Office 365 Support and escalations • Azure Backup and Recovery • Azure VM deployments and maintenance • McAfee AV and encryption deployment and management • Server maintenance and troubleshooting • WSUS patch Management • VMware ESXi VM deployments and management • Active Directory administration • Network troubleshooting • Mimecast Administration • Ruckus Wireless management • Palo Alto Firewall monitoring • Monitoring Tools – SolarWinds MSP • Tech Lead project implementations • Supplier and vendor liaison to ensure compliance with relevant SLAs
09.2017 - 08.2018
IT Operations Supervisor
Hello Group
• Ensure smooth operation of Tech Support • Assisting with all escalations • Delegation of different duties within the team • Procurement of hardware and software • Asset management • Kaspersky AV & encryption • Kaspersky patch management • Liaising with suppliers and vendors to ensure compliance with relevant SLAs • Ensuring the physical security of all IT assets and stock for the offices • Document, define and implement IT policies, procedures, and best practices • Plan & implement local IT projects ensuring that the projects are managed and lead to a successful outcome • Working with staff to develop a career path for them & providing feedback on their performance day to day • Ensuring all calls logged are managed effectively using the call logging system
07.2016 - 08.2017
Interim IT Operations Supervisor
• Management of day to day IT Support • Ensuring the IT infrastructure is in good health at all times • Coach, develop and motivate staff to ensure great customer service delivery • Ensuring all calls logged are managed effectively using the call logging system • Provide Network connectivity support on existing network; LAN & WAN environments • Liaising with all teams within the KPMG Group – Network Core, security, Hyper-V / VMware and Microsoft • Maintaining Wireless infrastructure at KPMG Cape Town and Stellenbosch • Manage all IT downtime for the local offices • IT Project Implementations and ensuring that projects are delivered within the agreed SLA’s and related deadlines • Provide IT training to all new KPMG employees on all KPMG applications and processes
05.2010 - 06.2016
Support Specialist
• Server maintenance and troubleshooting • Investigating and implementing solutions to technical issues • IT Asset Management and the sale of obsolete stock • 1st & 2nd Line Support & Escalations • VPN (Remote Access) Issue & Support • Patch network and telephone point • Email Support on Mobile Devices • Manage Siemens PABX and Proteus Server for telephone reporting and billing • Video Conference/ Teleconference/ Webcast/ Live Meeting/ Skype Sessions/ Projector Setup & Support • Run and maintain backup and restores using Backup Exec and Veeam • Assisting with office moves and ensuring that operational changes align with ITS policies and systems by working hand in hand with the facilities manager
02.2008 - 05.2010
Support Technician
• 1st Line IT Support • Machine Imaging • Product Testing • Driver & firmware updates • Troubleshooting & Call Resolution
10.2005 - 01.2008
Operational Specialist
• ADSL Technical Support • SAIX Queries • Assisting clients with their internet setups • Setting up small networks • Line testing • Logging, clearing and escalating faults
"Azure Backups and Recovery" "WSUS patch Management" "Microsoft Office 365 Migrations" "Microsoft Office 365 Support" "WSUS patch Management" "Azure VM deployments" "Active Directory Administration"
01.2003 - 12.2005
Master Network Engineer
Torque IT Career Campus
A+ N+ MCSE Information Technology Systems Support NQF Level 5
More information
in 1 month
Western Cape
Place of residence : Sandton
Permanent contract

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