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CV Profile No.63633

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Profile details

Job category searched
» IT, new technologies
Professional experience
More than 10 years
» IT, software engineering, Internet
Professional Experience: 
Since 09.2018
Tech Support Lead
Expertease
• Microsoft Office 365 Migrations • Microsoft Office 365 Support and escalations • Azure Backup and Recovery • Azure VM deployments and maintenance • McAfee AV and encryption deployment and management • Server maintenance and troubleshooting • WSUS patch Management • VMware ESXi VM deployments and management • Active Directory administration • Network troubleshooting • Mimecast Administration • Ruckus Wireless management • Palo Alto Firewall monitoring • Monitoring Tools – SolarWinds MSP • Tech Lead project implementations • Supplier and vendor liaison to ensure compliance with relevant SLAs
09.2017 - 08.2018
IT Operations Supervisor
Hello Group
• Ensure smooth operation of Tech Support • Assisting with all escalations • Delegation of different duties within the team • Procurement of hardware and software • Asset management • Kaspersky AV & encryption • Kaspersky patch management • Liaising with suppliers and vendors to ensure compliance with relevant SLAs • Ensuring the physical security of all IT assets and stock for the offices • Document, define and implement IT policies, procedures, and best practices • Plan & implement local IT projects ensuring that the projects are managed and lead to a successful outcome • Working with staff to develop a career path for them & providing feedback on their performance day to day • Ensuring all calls logged are managed effectively using the call logging system
07.2016 - 08.2017
Interim IT Operations Supervisor
KPMG
• Management of day to day IT Support • Ensuring the IT infrastructure is in good health at all times • Coach, develop and motivate staff to ensure great customer service delivery • Ensuring all calls logged are managed effectively using the call logging system • Provide Network connectivity support on existing network; LAN & WAN environments • Liaising with all teams within the KPMG Group – Network Core, security, Hyper-V / VMware and Microsoft • Maintaining Wireless infrastructure at KPMG Cape Town and Stellenbosch • Manage all IT downtime for the local offices • IT Project Implementations and ensuring that projects are delivered within the agreed SLA’s and related deadlines • Provide IT training to all new KPMG employees on all KPMG applications and processes
05.2010 - 06.2016
Support Specialist
KPMG
• Server maintenance and troubleshooting • Investigating and implementing solutions to technical issues • IT Asset Management and the sale of obsolete stock • 1st & 2nd Line Support & Escalations • VPN (Remote Access) Issue & Support • Patch network and telephone point • Email Support on Mobile Devices • Manage Siemens PABX and Proteus Server for telephone reporting and billing • Video Conference/ Teleconference/ Webcast/ Live Meeting/ Skype Sessions/ Projector Setup & Support • Run and maintain backup and restores using Backup Exec and Veeam • Assisting with office moves and ensuring that operational changes align with ITS policies and systems by working hand in hand with the facilities manager
02.2008 - 05.2010
Support Technician
KPMG
• 1st Line IT Support • Machine Imaging • Product Testing • Driver & firmware updates • Troubleshooting & Call Resolution
10.2005 - 01.2008
Operational Specialist
Telkom
• ADSL Technical Support • SAIX Queries • Assisting clients with their internet setups • Setting up small networks • Line testing • Logging, clearing and escalating faults
Skills
"Azure Backups and Recovery" "WSUS patch Management" "Microsoft Office 365 Migrations" "Microsoft Office 365 Support" "WSUS patch Management" "Azure VM deployments" "Active Directory Administration"
Education
Professional
01.2003 - 12.2005
Master Network Engineer
Torque IT Career Campus
A+ N+ MCSE Information Technology Systems Support NQF Level 5
Languages
englishfluent
More information
in 1 month
Western Cape
Place of residence : Sandton
Permanent contract
08.07.2020
17

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