Team Leader - Claims

Discovery – Insure
Team Leader Claims – Short Term Insurance
About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works.

At Discovery Insure, we offer comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage. With our driver behaviour program, Vitalitydrive, clients get great rewards and benefits for driving well.

Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people. 

Key Purpose

• To lead a team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.
• Areas of responsibility may include but not limited to
• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.