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Service Improvement Specialist

Published on 13.05.2022


Website :
Industries :
IT, software engineering, Internet
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Our purpose To create connections that make the unimaginable possible. Our vision A world where limitless connectivity improves lives, redefines... read more

Job Ad & Profile Description

Position : Service Improvement Specialist


As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity:

We are now looking for a Service Improvement Lead to drive continual measurement, analysis, reporting and improvement activities to support the Service. This is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and continued evolution of the Service.

In this role, you would:

  • The primary accountability of the Service Improvement Specialist (SIS) role within Managed Services is to support the business by providing input for scope, solution creation, and support the solution delivery associated with an initiative. The prime area of focus is the end-to-end processes and how these deliver our services.
  • The SIS will assist in interpreting the stakeholder’s requirements, and work with the other relevant parts of the business (e.g. Customer Solution Responsible (CSR), SME(s), Enterprise Architect (EA), account manager, Security Manager, etc.) to create an appropriate scope and solution that meets the business needs.
  • The SIS services will cover internal & external projects, improvement initiatives, innovations, new opportunities, assist with operational issues as required, and business change initiatives, based on business priorities
Required profile for job ad : Service Improvement Specialist

As our ideal candidate, you will have:

  • Bachelor or above degree in telecom, IT or business-related disciplines.
  • 3-5 years of relevant work experience.
  • Proven business analysis skills, including business requirements, product proposals and business and technical workflows.
  • Ability to analyze current workflows and find opportunities for improvement.
  • Proven project management, problem solving and analytical skills.
  • Ability to manage multiple tasks simultaneously, while meeting deadlines.
  • Proficiency in Microsoft Office products specifically Excel and PowerPoint.

What's in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls. You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson Australia Employee Benefits

  • Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
  • Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
  • Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
  • Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
  • Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
  • Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition

** speak to your recruiter

Job criteria for job ad : Service Improvement Specialist
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Fixed-term contract
Region :
Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape
Experience level :
2 to 5 years
Educational level :
Number of Position(s) : 1

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