Packet Core Support Engineer

About this opportunity

We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. .

What you will do

• Customer support request (CSR) investigation follow up and coordination.
• Analyze problems and identify suitable solution to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• Developing and maintaining relationships with Customer.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

You will bring

• Min. Bachelor’s Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
• Good knowledge of SAPC (Policy server) , IPWorks (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people

Additional Requirements

• Excellent social and interpersonal skills
• Responsive and result oriented
• You will be perseverant, as well as open-minded, with a passion to win