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Branch Manager

Published on 06.05.2021


Website :
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Liberty Group Limited is an Authorised Financial Service Provider in terms of the FAIS Act (Licence no 2409) – Terms and Conditions Apply. ... read more

Job Ad & Profile Description

Position : Branch Manager

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Key Responsibilites
To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.



  • Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
  • Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
  • Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
  • Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
  • Manage branch operations.
  • Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
  • Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
  • Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.


  • Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.


  • Identify solutions to enhance cost effectiveness and increase operational efficiency.
  • Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

  • Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
  • Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.


  • Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
  • Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
Required profile for job ad : Branch Manager

Minimum Experience

3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Technical Competencies

  • Legal Compliance (Sales) (Intermediate)
  • Risk Awareness (Intermediate)
  • Sales life cycle management (Proficient)
  • Conflict Resolution (Intermediate)
  • Efficiency improvement (Intermediate)
  • Functional Policies and Procedures (Intermediate)
  • Operations Management (Proficient)
  • Product and/or Service Knowledge (Intermediate)
  • Sales management (Proficient)
  • Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

  • Persuading and Influencing (Intermediate)
  • People Management and Empowerment (Intermediate)
  • Interpersonal Effectiveness (Intermediate)
  • Problem Solving and Analysis (Intermediate)
  • Strategic Insight and Capability (Intermediate)
  • Teamwork and Cooperation (Intermediate)
  • Judgment and decision making (Intermediate)
  • Communicating with Impact (Intermediate)
  • Relationship Management and Networking (Intermediate)
  • Customer Orientation (Intermediate)


Job criteria for job ad : Branch Manager
Job category :
Accounting, controlling, finance
Industries :
Banking, insurance, finance
Employment type :
Permanent contract
Region :
Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape
Experience level :
2 to 5 years
Educational level :
Spoken language :
Number of Position(s) : 1

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